Your Questions Answered: A Deep Dive into Getting Started with Pet Manager
You’re so close. You’ve seen what Pet Manager can do, you’re excited by the possibilities, but there are still a few nagging questions holding you back. That’s completely normal! Choosing the software that will run your entire business is a big decision, and you deserve to have all the facts.
So, let’s pretend we’re sitting down for a coffee. You’ve got your list of questions, and we’re here to give you straight, honest answers. We’ve gathered the most common “ready to purchase” questions we hear and are answering them right here, right now.
Q1: “I’m not very tech-savvy. Is this going to be too complicated for me and my staff?”
A: This is probably the #1 concern we address, and we’ve put a huge amount of effort into making the answer a resounding “No!”
We designed Pet Manager with the busy, non-technical user in mind. The interface is visual and clean. Common tasks are straightforward. For example, the main scheduler is a drag-and-drop calendar that immediately feels familiar. The dashboard gives you a clear, simple overview of your day without needing to dig for information.
One of our users put it perfectly in a review: “The system is so easy to use.” We hear this time and again. Our goal is that a new staff member can learn the basics of checking a pet in, viewing their notes, and taking a payment within minutes, not hours. We want you spending time with pets, not with a user manual.
Q2: “I’ve been using my current system for years. How much of a nightmare is it to switch all my data over?”
A: We get it. The thought of data migration can be terrifying. But we’ve made this process as painless as possible and have helped hundreds of businesses make the move.
The process typically involves you exporting your customer and pet data from your old system into a spreadsheet (CSV file) or obtaining the database dump from the old system. Pet Manager Support Staff will then assist you to import the information in.
And you’re not alone in this. Our support team is on hand to guide you. If you get your data into a spreadsheet, we can help you get it across the finish line. We’ve seen data from almost every other system out there, so we know how to handle the quirks. The goal is to get your history—your valuable client and pet records—into Pet Manager so you have a seamless transition.
Q3: “I run a ‘bit of everything’ business – boarding, some daycare, and a little grooming. Do I have to pay for three different software packages?”
A: Absolutely not! This is a core part of the Pet Manager philosophy. When you subscribe to Pet Manager, you get access to all of our main service modules from day one.
Whether you’re a boarder, groomer, trainer, walker, or all of the above, the features are there for you. We have separate, dedicated dashboards and schedulers for each area, specific booking forms, and tailored features. You can use what you need now and have the confidence that if you decide to expand your services later, the software is ready and waiting for you at no extra cost.
Q4: “My pricing is… unique. I have special rates for long weekends, discounts for multiple pets from the same family, and a different price for giant breeds. Can the software actually handle that?”
A: YES! And this is one of the areas where Pet Manager truly shines. We call it our “powerful automatic cost calculator,” and it was built for businesses with real-world, complex pricing.
You can create layers of rules that interact with each other:
- Set specific date ranges for ‘Peak’ or ‘Holiday’ seasons.
- Charge based on pet size, breed, or even sex.
- Apply discounts based on the number of pets in a booking or the length of the stay.
- Create special pricing for different customer types, like ‘VIPs’ or ‘Pensioners’.
You set the rules once, and Pet Manager does the math for you, every single time. It eliminates mistakes and ensures you’re always charging accurately.
Q5: “Will my clients actually use the online booking portal?”
A: In our experience, they will, and they’ll love you for it! Today’s customers expect online convenience. They book flights, order food, and make appointments online, and they want the same for their pet care.
Our Customer Portal gives them that power. They can:
- Request bookings 24/7, without having to call you during business hours.
- Update their own contact details and their pet’s information.
- Upload vaccination records directly.
- View their booking history and outstanding invoices.
- Make secure online payments via our Stripe integration.
Best of all, you can embed the portal directly into your website, so it feels like a seamless part of your brand. It reduces your phone calls and emails dramatically and empowers your clients, which they genuinely appreciate.
Q6: “What happens if I sign up and get stuck? What kind of support do you offer?”
A: You are never on your own. Support is a cornerstone of our service, and it’s something our users consistently praise.
We offer a multi-layered support system:
- Online User Guide & Videos: For self-starters, we have comprehensive written documentation and help videos that cover every feature.
- In-App Ticketing System: If you have a specific question or issue, you can raise a support ticket directly within Pet Manager. This goes straight to our expert team, who are known for their fast and helpful responses.
- Remote Support: For tricky issues, we can even use TeamViewer for direct remote support to see what you’re seeing and guide you through it.
For our Australian and New Zealand customers, there’s the added bonus of having a support team in your timezone, ready to help during your business hours.
Have More Questions?
We hope this Q&A has cleared things up and given you the confidence to take the next step. The journey to a more organised, efficient, and profitable business is just a click away.
The best way to get the rest of your questions answered is to see it all in action for yourself.
Stop wondering and start experiencing. Sign up for your FREE, no-risk 30-day trial of Pet Manager. Explore all the features and see how it fits your business.
https://petmanager.app/accounts/signup
