It’s a heart-sinking moment every service business owner dreads. The front door chimes, and in walks Mrs. Higgins with her golden retriever, Buster, for his 10 a.m. grooming appointment. The only problem is, you’re already halfway through shearing a very fluffy Samoyed, and your only other groomer is tackling a matted poodle. You check the […]
The Forgotten Pet: How Poor Notes Lead to Unhappy Customers and Anxious Animals
You’re handing back a freshly groomed poodle to its owner. “He was great!” you say. The owner smiles, but then asks, “Did you remember he gets anxious around the high-velocity dryer? We talked about it when I booked.” Your heart sinks. In the rush of the day, that crucial detail, the one you scribbled on […]


