In the corner of every great pet care facility, there’s often a not-so-great filing cabinet. It’s a beast of metal and manila folders, bulging with years of pet records. Inside, you’ll find a treasure trove of vaccination certificates—some crisp and new, some faded and coffee-stained, some scrawled with veterinarian handwriting that would make a doctor […]
The Forgotten Pet: How Poor Notes Lead to Unhappy Customers and Anxious Animals
You’re handing back a freshly groomed poodle to its owner. “He was great!” you say. The owner smiles, but then asks, “Did you remember he gets anxious around the high-velocity dryer? We talked about it when I booked.” Your heart sinks. In the rush of the day, that crucial detail, the one you scribbled on […]